Organization

In addition to our management and sales staff, we employ approximately 100 associates. Richmond, Virginia is home to our Registration, Inside Sales, Resource, Marketing, Underwriting, and Funding teams, as well as our Help Desk representatives for both Automated Underwriting Support and STMPartners.com.

Strategic focus.

Our day-to-day activities reflect SunTrust Mortgage's five fundamental priorities:

1. Maintain a strong balance sheet

2. Emphasize credit quality

3. Focus on income and cost management

4. Deliver superior customer service

5. Maintain a highly skilled and motivated work force

Business orientation.

Each department within our line of business holds our Division's Mission Statement to the test daily... to make a positive difference in your business by consistently delivering what you need and deserve from our partnership, while creating value for you, our shareholders and our employees. Day in and day out, our team members forge the partnerships that make us successful.

Our people.
 

Chris Karnes, SVP/National Sales Manager

Susan Douglas, Senior Vice President/National Operations Manager
Debi Isler, Officer, Resource Center
Missy Reynolds, AVP, Correspondent Relations Manager