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(As of December 2009)

SunTrust Mortgage has an outstanding reputation as a top mortgage origination and servicing company:

  • Ranked #7 in Top Mortgage Originators according to Inside Mortgage Finance as of third quarter 2009
  • Ranked #6 in Top Mortgage Servicers according to Inside Mortgage Finance as of third quarter 2009
  • Received a USDA Rural Development Million Dollar Lender award for parterning with the federal agency to deliver more than $12 million to help families achieve the dream of home ownership in 2009
  • Received the Best Performance in Loan Production and Best Performance in Management of Bond Funds from from the Florida Housing Finance Corporation in 2008 and the Best Performance in Purchase Loan Volume Award in 2007
  • Received Fannie Mae’s Circle of Excellence Award in 2006
  • Every year since 2005, has had the most nationally-ranked loan officers of any lender, based on the Top 200 Originators annual listing by Mortgage Originator magazine
  • Named in the Freddie Mac Hall of Fame in 2005 and 2006
  • Consecutively named as a Tier One Platinum Servicer by Freddie Mac from 2000 through 2006

SunTrust Mortgage is recognized as an industry leader for client satisfaction:

  • Ranked #1 overall for the O’Connor & Associates Service and Sales Effectiveness Survey for Customer Service since the second half of 2005
  • Ranked #1 overall for the O’Connor & Associates Service and Sales Effectiveness Survey for Inbound Sales from the first half of 2006 to the first half of 2008, first half of 2009
  • Ranked as a leader in Mortgage Customer Retention in the Retail Line of Business for PricewaterhouseCooper's Industry Retention Survey
  • Consistently ranked in the top 3 in “Highest in customer satisfaction with Primary Mortgage Sales” by J.D. Power and Associates since 2005
  • Ranked in the top 5 in “Highest in customer satisfaction among Mortgage Servicing Companies” by J.D. Power and Associates in 2008, 2007, and 2005
  • Consistently ranked in the top 2 in "Highest in customer satisfaction among Home Equity Line of Credit/Loan Servicers" by J.D. Power and Associates sinced 2007
  • Received the National Business Research Institute, Inc. Circle of Excellence Award in 2007
  • Awarded the top prize for the 2006 Better Business Bureau Torch Award for Marketplace Integrity among large businesses

SunTrust Mortgage is actively involved in our communities:

  • Proud corporate sponsor of First Book, a national non-profit organization that gives children from low-income families the opportunity to read and own their first new books
    • Sterling Edmunds, Jr., President and CEO of SunTrust Mortgage, Inc., has served on the First Book Board of Directors since 2007
    • SunTrust Mortgage teammates have personally donated over $470,000 since 2005 to provide free books to under privileged children
  • Proud supporter of the Central Virginia Food Bank since 2004
    • 7,555 pounds of food have been donated by SunTrust employees
  • Proud supporter of the American Cancer Society’s Making Strides Against Breast Cancer Walk since 2003
    • $660,576 has been raised by SunTrust employees
  • Proud supporter of the Richmond YWCA School Supply Drive, raising school supplies for children for the 2009/2010 school year and providing 1,600 free books for their preschool program
  • Proud supporter of the Juvenile Diabetes Research Foundation Walk to Cure from 2002 through 2007
    • $112,489 in both corporate and employee donations have been raised
  • Proud sponsor of the Christmas Angel Gift Program for over 8 years, providing children in need with employee-donated gifts of clothing and toys
  • Proud supporter of the Richmond Region Book Bank since 2008
  • Proud supporter of the United Way campaign since 1995, raising over $2.5 million in both corporate and employee donations
  • Proud supporter of the Virginia Blood Services, providing employees the opportunity to donate blood on a quarterly basis
  • Provided an educational scholarship award as part of the 2007 Miss Gold Bowl Scholarship Competition

SunTrust Mortgage is committed to enhancing homeownership opportunities in the communities we serve:

  • Received an "Outstanding" Community Reinvestment Act (CRA) rating from the Federal Reserve Bank of Atlanta in its latest examination in 2005
  • Consecutively awarded a “Top 10 Lender” designation by the Virginia Housing Development Authority from 2003 to 2006

SunTrust Mortgage values diversity in the workplace:

  • Ranked #25 in the “Top 50 Companies for Diverse Managers to Work” in DiversityMBA magazine in 2008
  • Participated in the Mortgage Bankers Association-sponsored Path to Diversity ScholarshipProgram since 2003 until 2008, donating over $80,000 in scholarship funds, with 33 SunTrust Mortgage scholarship recipients
  • Named as a Top 50 company in DiversityInc magazine in 2005 and 2006 and recognized as a Top 25 “noteworthy” company in 2007
  • Participated in the INROADS intern program for outstanding ethnically diverse students from 2007 to 2008
  • Received an Honorable Mention for the Best Overall Corporate Diversity Program-National by the Corporate Diversity Leadership Award Program of the Mortgage Bankers Association in 2007
  • Achieved a Corporate Equality Index score of 100 for the Human Rights Campaign in 2005
  • Martha Simmons, executive vice president and National Retail Production Manager, named as one of the “Top 25 Women to Watch” by U.S. Banker magazine in October 2005

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